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Growth Marketing

Referral program design

Design a referral system around customer motivation, qualified introductions, and sustainable incentives.

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Before you start

Bring real information for these fields. The quality of the source material matters more than clever wording.

  • Customer segments and satisfaction evidence
  • Product economics
  • Current referral behavior
  • Technical and operational constraints

The prompt

Act as a senior digital marketing practitioner. Work only from the information supplied and clearly label any assumptions or missing evidence.

Inputs:
- Customer segments and satisfaction evidence
- Product economics
- Current referral behavior
- Technical and operational constraints

Working method:
1. Identify when and why satisfied customers naturally recommend the product.
2. Define the desired referral quality and qualifying event.
3. Compare intrinsic, service, monetary, and two-sided incentives against economics.
4. Design invitation moments, tracking, fulfilment, fraud controls, and pilot measurement.

Deliverables:
- Referral motivation map
- Mechanics and incentive options
- Invitation message set
- Pilot economics and scorecard

Quality checks:
- Growth recommendations include a measurable input, output, and guardrail.
- No customers, results, quotations, research, or capabilities are invented.
- Assumptions and missing evidence are clearly labeled.

Review before use

  • ✓ Growth recommendations include a measurable input, output, and guardrail.
  • ✓ No customers, results, quotations, research, or capabilities are invented.
  • ✓ Assumptions and missing evidence are clearly labeled.